Terms & Conditions

Consumer Terms of Supply of Services and Products

This page (together with our Connectivity Policy, Hosting Policy, Domain Policy, Mobile/SIM Policy, Complaints Code of Practice, Privacy Policy, Terms of Website Use and Acceptable Use Policy) tells you information about us and the legal terms and conditions (Consumer Terms) on which we sell any of the goods or products (Products) or services (Services) or Products and Services listed on our website (Website) to you as a consumer.

If you are not buying Products or Services as a consumer then you must contract with us under our Business website terms and conditions of supply and should therefore return to our website to order as a business.

By agreeing to these terms you are representing and warranting to us that you are a consumer, and we reserve the right to terminate, without liability to us, any contract created by businesses who attempt to contract via these Consumer Terms.

These Consumer Terms will apply to any contract between us for the sale and supply of Products and/or Services to you (Contract). Please read these Consumer Terms carefully and make sure that you understand them before ordering any Products or Services from our Website.

Please tick the box marked "I have read and understand the terms and conditions" at the end of the order form. If you refuse to accept these Consumer Terms, you will not be able to order any Products or Services from our Website.

You should save or print a copy of these Consumer Terms for future reference.

We amend these Consumer Terms from time to time as set out in clause 11. Every time you wish to order Products or Services, please check these Consumer Terms to ensure you understand the terms which will apply at that time. These Consumer Terms were most recently updated on 1st January 2026.

These Consumer Terms, and any Contract between us, are only in the English language.

1.

INFORMATION ABOUT US

1.1

We operate the website www.uno.uk. We are uno Ltd., of Electric Works, 3 Concourse Way, Sheffield, S1 2BJ, United Kingdom, registered in England and Wales with company number 09262166 and having VAT number GB 203 3305 68.

1.2

We are a communications provider regulated by the Office of Communications (Ofcom). We provide our communications services in accordance with Ofcom's General Conditions of Entitlement.

1.3

To contact us, please see our Contact Us page (link), or call us on 0333 773 7700.

2.

OUR PRODUCTS AND SERVICES

2.1

The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2

The packaging of the Products may vary from that shown in images on our Website.

2.3

All Products and Services shown on our Website are subject to availability. We will inform you by email as soon as possible if the Product or Service you have ordered is not available, and we will not process your order if made.

3.

USE OF OUR WEBSITE

Your use of our Website is governed by our Terms of Website Use (link). Please take the time to read this, as it includes important terms which apply to you.

4.

HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy (link), which sets out how we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please take the time to read this, as it includes important terms which apply to you.

5.

IF YOU ARE A CONSUMER

5.1

If you are a consumer, you may only purchase Products or Services from our Website if you are at least 18 years old.

5.2

As a consumer, you have legal rights in relation to Products that are faulty or not as described, and in relation to Services that are not carried out with reasonable care and skill. These rights are set out principally in the Consumer Rights Act 2015. A summary of your key statutory rights is set out in clauses 9 and 10. Advice about your legal rights is available from Citizens Advice (www.citizensadvice.org.uk) or your local Trading Standards office. Nothing in these Consumer Terms will affect these legal rights.

6.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1

You will need to place an order via our Website.

6.2

Before you place your order, and where we are required to do so under Ofcom's General Conditions, we will provide you with pre-contract information and a contract summary setting out the key details of the Service, including the main characteristics of the Service, the price, the minimum contract period, any early termination charges, and details of any in-contract price changes. Please read this information carefully before placing your order.

6.3

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.4

After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.5. Your order constitutes an offer to contract on these Consumer Terms.

6.5

We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched and/or that the Services have commenced or the date on which they will commence (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.

6.6

If we are unable to supply you with a Product or Service, for example because a Product is not in stock, a Service is no longer available, or because of an error in the price on our Website as referred to in clause 15.5, we will inform you of this by email and we will not process your order. If you have already paid for the Products or Service, we will refund you the full amount as soon as possible.

7.

PROVIDING SERVICES

7.1

We will supply the Services to you from the date set out in the Order Confirmation until the Contract is terminated by either party in accordance with these Consumer Terms.

7.2

We will make every effort to provide the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 20 for our responsibilities when an Event Outside Our Control happens.

7.3

We will need certain information from you that is necessary for us to provide the Services. We will contact you by email about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover any extra work that is required, or we may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we suspend the Services under this clause 7.3, you do not have to pay for the Services while they are suspended, but this does not affect your obligation to pay for any invoices we have already sent you.

7.4

We may have to suspend the Services if we have to deal with technical problems. We will endeavour to contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the Services while they are suspended under this clause 7.4, but this does not affect your obligation to pay for any invoices we have already sent you.

7.5

If you do not pay us for the Services when you are supposed to as set out in clauses 14 and 15, we may suspend the Services until you have paid us the outstanding amounts (except where you dispute an invoice in good faith under clause 16.5). We will give you advance notice before suspending the Services for non-payment. This does not affect our right to charge you interest under clause 16.3.

7.6

We shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and we shall notify you in any such event. Where a change is likely to be of material detriment to you, clause 11 (and your right to exit without penalty) will apply.

8.

IF THERE IS A PROBLEM WITH THE SERVICES

8.1

In the unlikely event that there is any defect with the Services:

(a)

in the first instance please consult our support centre (link);

(b)

if you cannot find a resolution in our Knowledge Base (link) then please either raise a support ticket or call our support line and tell us as soon as reasonably possible;

(c)

please give us a reasonable opportunity to repair or fix any defect; and

(d)

we will use every reasonable effort to repair or fix the defect as soon as reasonably practicable.

You will not have to pay for us to repair or fix a defect with the Services under this clause 8.1.

However, where you report a fault and we (or our suppliers) investigate or attend and find that there is no fault with our Services, or that the fault is caused by your own wiring, equipment or set-up, or by anything else outside our network or our responsibility, we may charge you a reasonable charge for the investigation or visit. Where reasonably practicable, we will tell you about any such charge that may apply before it is incurred.

8.2

We cannot be held responsible for any issues or loss arising as a result of any incompatibility of the Services and/or Products with your existing or future information technology equipment or set-up, and it is your responsibility to ensure the Services and Products are suitable for your requirements prior to entering into the Contract. This clause 8.2 does not affect your statutory rights.

8.3

As a consumer, you have statutory rights under the Consumer Rights Act 2015 in relation to Services. In particular, we must carry out the Services with reasonable care and skill; where a price has not been agreed in advance, the price must be reasonable; and where a time has not been agreed in advance, we must perform the Services within a reasonable time. If we do not, you are entitled to ask us to repeat or fix the Service, or to a price reduction. Nothing in these Consumer Terms will affect these legal rights. Advice about your legal rights is available from Citizens Advice (www.citizensadvice.org.uk) or your local Trading Standards office.

9.

YOUR STATUTORY RIGHTS IN RELATION TO PRODUCTS

9.1

Under the Consumer Rights Act 2015, all Products we supply to you as a consumer must be:

(a)

of satisfactory quality;

(b)

fit for any particular purpose made known to us; and

(c)

as described, and matching any sample or model shown to you.

9.2

If a Product is faulty or not as described, your statutory rights include the following:

(a)

up to 30 days after you receive the Product: you have the right to reject the Product and receive a full refund (the "short-term right to reject");

(b)

up to six months after you receive the Product: if the Product cannot be repaired or replaced, you are entitled to a full refund in most cases; and

(c)

up to six years after you receive the Product (five years in Scotland): if the Product does not last a reasonable length of time, you may be entitled to some money back.

9.3

Where any Service supplied includes digital content, your statutory rights under Chapter 3 of the Consumer Rights Act 2015 also apply.

9.4

Nothing in these Consumer Terms affects your statutory rights. Advice about your legal rights is available from Citizens Advice (www.citizensadvice.org.uk) or your local Trading Standards office.

10.

YOUR RIGHT TO CANCEL UNDER THE CONSUMER CONTRACTS REGULATIONS 2013

10.1

Because you are a consumer buying online or otherwise at a distance, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the cancellation period set out in clause 10.3. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Product or continue with a Service, you can notify us of your decision to cancel the Contract and receive a refund.

10.2

This cancellation right does not apply in the case of:

(a)

any Products made to your specification or clearly personalised;

(b)

sealed software, media or goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;

(c)

the supply of digital content not provided on a tangible medium, where performance has begun with your prior express consent and your acknowledgement that you thereby lose your right to cancel; or

(d)

Services that have been fully performed during the cancellation period, where performance began with your prior express request and your acknowledgement that you would lose your right to cancel once the Services had been fully performed.

10.3

The cancellation period is 14 days. For Products, it ends 14 days after the day you (or someone you nominate) receives the Products. For Services, it ends 14 days after the day of the Order Confirmation.

10.4

To cancel a Contract within the cancellation period, please tell us by raising a ticket via your portal account, or by sending a letter to uno Ltd. at Electric Works, 3 Concourse Way, Sheffield, S1 2BJ, United Kingdom. You may use the model cancellation form, but you do not have to. You may wish to keep a copy of your cancellation notification for your own records. To meet the cancellation deadline, it is enough for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

10.5

Where you ask us to begin providing the Services during the 14-day cancellation period, you make this express request during the order process. If you then cancel within the cancellation period, you must pay us for the Services provided up to the point at which you tell us you wish to cancel, calculated in proportion to the full price of the Contract.

10.6

If you cancel within the cancellation period, we will refund you using the same means of payment you used, unless you have expressly agreed otherwise:

(a)

for Products, within 14 days of the day we receive the Products back from you or, if earlier, the day you provide evidence that you have returned them. We may withhold the refund until we have received the Products back or you have supplied such evidence; and

(b)

for Services, within 14 days of the day you informed us of your decision to cancel, less (where applicable) any amount payable under clause 10.5.

10.7

If you have received Products and then cancel within the cancellation period:

(a)

you must return the Products to us as soon as reasonably practicable and in any event within 14 days of telling us you wish to cancel;

(b)

unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and

(c)

you are responsible for any diminished value of the Products resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

10.8

If you return Products to us because they are faulty or not as described, we will refund the price of the Products in full, any applicable delivery charges, and any reasonable costs you incur in returning the Products to us.

11.

CHANGES TO THESE TERMS AND TO YOUR SERVICE

11.1

We may revise these Consumer Terms, our policies, our charges, or other terms of your Contract from time to time.

11.2

Every time you order Products or Services from us, the Consumer Terms in force at that time will apply to the Contract between you and us.

11.3

Where you are receiving communications services from us, and we propose to make a change to your Contract (including a change to these Consumer Terms or to the price, other than an in-contract price change already set out in pounds and pence under clause 15.2) that is likely to be of material detriment to you, we will:

(a)

give you at least one month's advance notice of the change; and

(b)

tell you that you have the right to end the affected Contract without paying any early termination charge if you do not accept the change, provided you exercise that right within the period we notify to you.

This reflects our obligations under Ofcom's General Conditions of Entitlement.

11.4

Whenever we revise these Consumer Terms, we will keep you informed and give notice of this by stating that these Consumer Terms have been amended, and the relevant date, at the top of this page.

12.

MINIMUM TERM, ENDING YOUR CONTRACT, AND SWITCHING

12.1

Where a Service is supplied for a minimum fixed term (for example, a 12-month or 24-month contract), the minimum term will be set out in your Order Confirmation and contract summary.

12.2

After we have begun to provide the Services to you, either party may end the Contract by giving at least 30 calendar days' written notice. Any advance payment you have made for Services not yet provided will be refunded to you.

12.3

If you end a fixed-term Contract before the end of the minimum term other than for a reason set out in clause 12.4, an early termination charge may apply. Any early termination charge will not exceed the amount you would otherwise have paid for the remainder of the minimum term, less any costs we save as a result of the Contract ending early, in line with Ofcom's requirements. We will tell you the amount of any early termination charge before you commit to ending your Contract.

12.4

You may end the Contract with immediate effect, and without paying any early termination charge, by giving us written notice if:

(a)

we break the Contract in any material way and we do not correct or fix the situation within 30 days of you asking us to in writing;

(b)

we go into liquidation or a receiver or administrator is appointed over our assets;

(c)

we make a change to your Contract that is likely to be of material detriment to you and you exercise your right to exit under clause 11.3; or

(d)

we are affected by an Event Outside Our Control which continues for more than 30 days.

12.5

We may end the Contract with immediate effect by giving you written notice if:

(a)

you break the Contract in any material way and you do not correct or fix the situation within 30 days of us asking you to in writing;

(b)

we are affected by an Event Outside Our Control which continues for more than 30 days; or

(c)

you use the Services in any way which breaks the laws of England and Wales or breaches our Connectivity Policy (link), Acceptable Use Policy, or any other policy referred to in these Consumer Terms.

12.6

Switching provider. If you wish to move your broadband and/or landline telephone service to another provider, you may be able to use the One Touch Switch process. Under this process you only need to contact your new (gaining) provider, who will arrange the switch and notify us on your behalf; you do not need to contact us to cancel. Before your switch completes, you will be given key information including any early termination charges that may apply, details of any equipment you need to return, and details of your final bill. Where the One Touch Switch process does not apply to your particular service, please contact us and we will tell you how to switch.

12.7

For the avoidance of doubt, in respect of broadband services, if the phone line on which the broadband is activated is ceased, and as a result our broadband service is automatically ceased, you will still have to pay the agreed charges for the remaining minimum term of any fixed-term Contract, subject to clauses 12.3 and 12.4.

13.

DELIVERY

13.1

Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

13.2

Delivery will be completed when we deliver the Products to the address you gave us.

13.3

The Products will be your responsibility from the completion of delivery.

13.4

You own the Products once we have received payment in full, including all applicable delivery charges.

13.5

Where any equipment (such as a router or other hardware) is provided to you on a rental or hire basis for a monthly charge, that equipment remains our property at all times and does not become yours. On termination of the Service for any reason, you must return the rented equipment to us in good condition (fair wear and tear excepted) within the period we notify to you. If you do not return it, or if it is returned damaged beyond fair wear and tear, we may charge you a reasonable fee reflecting the cost of replacing or repairing the equipment, which will be payable by you.

14.

NO INTERNATIONAL DELIVERY

14.1

Unfortunately, we do not deliver to addresses outside the UK.

14.2

You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

15.

PRICE OF PRODUCTS AND SERVICES, PRICE CHANGES, AND DELIVERY CHARGES

15.1

The prices of the Products and Services will be as quoted on our Website from time to time in our Price List (link). We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Products or Services you ordered, please see clause 15.5 for what happens in this event.

15.2

In-contract price changes. Where your Contract provides for any change to the price during the minimum term, we will set out that change clearly, in pounds and pence, before you enter into the Contract, including the amount of the change and the date or dates on which it will take effect. We will not link any in-contract price change to a rate of inflation (such as CPI or RPI) or express it as a percentage. This reflects Ofcom's rules on in-contract price rises that apply to contracts entered into on or after 17 January 2025.

15.3

Changes outside the minimum term. We may change our prices from time to time outside any minimum term, or after the minimum term has ended. Where any such change is likely to be of material detriment to you, clause 11.3 applies and you may end the affected Contract on notice. As any such change applies outside a minimum term, no early termination charge will arise. This does not affect any cease or ceasing fees, or any charges for Services already provided, which remain payable by you.

15.4

VAT. The price of a Product or Service excludes VAT (where applicable) at the applicable current rate chargeable in the UK. If the rate of VAT changes between the date of your order and the date of supply, we will adjust the rate of VAT that you pay, unless you have already paid for the Products and/or Services in full before the change in VAT takes effect.

15.5

It is always possible that, despite our reasonable efforts, some of the Products and/or Services on our Website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a)

where the correct price is less than the price stated on our Website, we will charge the lower amount; and

(b)

if the correct price is higher than the price stated on our Website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product and/or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we do not have to provide the Products or Services to you at the incorrect (lower) price. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

15.6

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our Website from time to time. To check relevant delivery charges, please refer to our Price List (link).

16.

HOW TO PAY AND LATE PAYMENT

16.1

You can pay for Products and/or Services using Visa, Mastercard and American Express, or by Direct Debit, or other methods set out on our Website from time to time.

16.2

Payment for the Products and/or Services and all applicable delivery charges is in advance, unless we agree otherwise.

16.3

If you do not pay an invoice by its due date, we may, acting reasonably:

(a)

send you a reminder. If we do not receive payment within 7 calendar days of that reminder, we may charge you a reasonable administration charge reflecting the actual costs we reasonably incur as a result of the late payment. We may also charge you a reasonable administration fee, not exceeding £5.00, for any Direct Debit or other payment that is returned to us unpaid because you do not have enough funds in your account;

(b)

charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment, whether before or after judgment. You must pay us the interest together with any overdue amount; and

(c)

suspend the Services (including broadband, telephony and hosting) if an invoice remains unpaid for more than 14 days after we have given you notice, and any reasonable costs associated with or arising from the suspension or restoration of the Services will be payable by you.

16.4

We reserve the right to refer any unpaid account to one or more of our appointed debt collection agencies. Our collection agencies may levy a reasonable further fee, reflecting the costs reasonably incurred in collecting the debt, added to the total debt.

16.5

If you dispute an invoice in good faith and contact us promptly after receiving it to let us know that you dispute it, clause 16.3 will not apply to the disputed amount for the period of the dispute. You must still pay any undisputed amount by its due date.

17.

MANUFACTURER GUARANTEES

17.1

Some of the Products we sell come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

17.2

A manufacturer's guarantee is in addition to your statutory rights under the Consumer Rights Act 2015 in relation to Products that are faulty or not as described.

18.

OUR WARRANTY FOR THE PRODUCTS

18.1

For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery, and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 18.2.

18.2

The warranty in clause 18.1 does not apply to any defect in the Products arising from:

(a)

fair wear and tear;

(b)

wilful damage, abnormal storage or working conditions, accident, or negligence by you or by any third party;

(c)

your failure to operate or use the Products in accordance with the user instructions;

(d)

any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e)

any specification provided by you.

18.3

This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

19.

OUR LIABILITY TO YOU

19.1

If we fail to comply with these Consumer Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Consumer Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the Contract.

19.2

Under these Consumer Terms we only supply the Products and Services for domestic and private use. You agree not to use the Products or Services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19.3

We do not in any way exclude or limit our liability for:

(a)

death or personal injury caused by our negligence;

(b)

fraud or fraudulent misrepresentation;

(c)

any matter for which it would be unlawful for us to exclude or attempt to exclude our liability; and

(d)

any breach of the rights and remedies implied by the Consumer Rights Act 2015 (including the right to goods that are of satisfactory quality, fit for purpose, and as described, and the right to services carried out with reasonable care and skill), or any liability under the Consumer Protection Act 1987.

20.

EVENTS OUTSIDE OUR CONTROL

20.1

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 20.2.

20.2

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; any virus, cyber attack, or other malicious interference affecting our or our suppliers' systems; the failure of public or private telecommunications networks; or the acts or omissions of our third-party suppliers.

20.3

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)

we will contact you as soon as reasonably possible to notify you; and

(b)

our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

21.

COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

21.1

We aim to provide an excellent service, but if something goes wrong we want to put it right. If you wish to make a complaint, please follow the process set out in our Complaints Code of Practice (link), which is free of charge and explains how to contact us and how we will handle your complaint.

21.2

If you are not satisfied with how we have handled your complaint, and either we have reached "deadlock" or six weeks have passed since you first raised your complaint with us, you may be able to refer your complaint to our independent Alternative Dispute Resolution (ADR) scheme. As a communications provider, we are a member of an Ofcom-approved ADR scheme. Our ADR scheme is the Communications & Internet Services Adjudication Scheme (CISAS), which is operated by the Centre for Effective Dispute Resolution (CEDR). The ADR service is free for you to use, and the adjudicator's decision is binding on us.

21.3

You can contact CISAS at:

CISAS, Centre for Effective Dispute Resolution (CEDR), 100 St Paul's Churchyard, London, EC4M 8BU
Website: https://cisas.co.uk/
Email: cisas@cedr.com
Telephone: 020 7520 3814

21.4

Referring a complaint to ADR does not affect your right to take legal action.

22.

COMMUNICATIONS BETWEEN US

22.1

When we refer, in these Consumer Terms, to "in writing", this will include email.

22.2

If you wish to contact us in writing, or if any clause in these Consumer Terms requires you to give us notice in writing, you can send this to us by raising a ticket via your portal account, or by pre-paid post to uno Ltd. at Electric Works, 3 Concourse Way, Sheffield, S1 2BJ, United Kingdom. You may wish to keep a copy of any notice for your own records.

22.3

If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

23.

OTHER IMPORTANT TERMS

23.1

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Consumer Terms. We will tell you in writing if this happens, and we will ensure that the transfer does not affect your rights under the Contract.

23.2

You may only transfer your rights or your obligations under these Consumer Terms to another person if we agree in writing.

23.3

This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

23.4

Each of the paragraphs of these Consumer Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

23.5

If we fail to insist that you perform any of your obligations under these Consumer Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

23.6

These Consumer Terms are governed by English law. This means that a Contract for the purchase of Products or Services through our Website, and any dispute or claim arising out of or in connection with it, will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.