Price List

Charges, including recurring and one-off items

Our price list includes costs for any service that we offer. Do get in touch if you are unsure about anything listed here and we'll be happy to explain or clarify further.

Broadband

Pricing for our broadband services, not bundled with telephone.

Service	Cost
Installation - SoADSL	£69.00	New SoADSL installation
Installation - SoGEA (VDSL)	£69.00	New SoGEA installation
Installation - FTTP	£100.00	New FTTP Installation
Migration - SoADSL	£16.75	Inbound ADSL/SoADSL to SoADSL
Migration - SoGEA	£20.00	Inbound VDSL/SoGEA to SoGEA
Migration - FTTP	£20.00	Inbound FTTP to FTTP
Cease	£37.00	Cease or Outbound Migration
Fast Track (Copper)	£120.00	Expedited Activation
Fast Track (Fibre)	£220.00	Expedited Activation

 

Telephone and Broadband

Pricing for our bundled telephone and broadband service.

Service	Cost
Cease	£37.00	Outright cease of service after 12 months Monthly Contract
Cease	£47.00	Outright cease of service within 12 months Monthly Contract
Cease	£37.00	Outright cease of service after 12/24 months 12/24 Months Contract
Cease	£47.00	Outright cease of service within 12/24 months 12/24 Months Contract
Calls / Features	-	Information Page

 

Broadband Engineer Related Charges

Pricing for charges related to broadband engineer visits for provision and faults.

Service	Cost
Abortive Visit	£85.00	Cancelled engineer after cut off time or "no access" during agreed time/date
SFI Base Charge - ADSL	£154.00	Engineer charge (non-fibre)
SFI Base Charge - FTTx	£154.00 from £182.00 on 16th June 2017	Engineer charge (fibre)
SFI Internal Wiring	£44.00	Fault found on internal wiring
SFI Internal Equipment	£22.00	Fault found on internal equipment
SFI Co-op Call	£11.00	Co-op call with engineer and defined contact

 

Telephone (MPF) Engineer Related Charges

Pricing for charges related to telephone engineer visits for provision and faults for Talk Surf bundled line rental.

Service	Cost
Abortive Visit	£85.00	Cancelled engineer after cut off time or "no access" during agreed time/date
Standard Visit	£109.97	Engineer charge (plus 1 hour of work) Normal Working Day

 

Telephone (WLR) Engineer Related Charges

Pricing for charges related to telephone engineer visits for provision and faults for SOHO or Business line rental.

Service	Cost
Abortive Visit	£67.50	Cancelled engineer after cut off time or "no access" during agreed time/date
Standard Visit	£77.94	Engineer charge (plus 1 hour of work) Normal Working Day
Standard Visit	£95.52	Engineer charge (plus 1 hour of work) Out of Hours / Saturday
Standard Visit	£113.05	Engineer charge (plus 1 hour of work) Sunday / Public Holidays
Additional Hour	£35.11	1 Hour (or part thereof) for existing visit Normal Working Day
Additional Hour	£52.67	1 Hour (or part thereof) for existing visit Out of Hours / Saturday
Additional Hour	£70.24	1 Hour (or part thereof) for existing visit Sunday / Public Holidays
Line Shift	£105.60	Moving the line internally or externally

 

Miscellaneous

Non-specific service charges.

Service	Cost
Early Order Cancellation	£20.00	With more than 1 working day until CRD
Late Order Cancellation - SoADSL	£80.00	With less than 1 working day until CRD
Late Order Cancellation - SoGEA/FTTP	£225.00	With less than 1 working day until CRD
Appointment Modification	£16.00	Change of appointment once committed